Last updated: September 11, 2026
The data controller for this service is:
| Purpose | Legal Basis |
|---|---|
| Providing and maintaining service | Contract performance |
| Billing and payment processing | Contract performance |
| Customer support | Contract performance / Legitimate interest |
| Service notifications (billing, security, policy updates) | Legitimate interest |
| Security and fraud prevention | Legitimate interest |
| Product optimization and analytics | Legitimate interest |
| Legal compliance | Legal obligation |
| Marketing communications (with consent) | User consent |
We may aggregate or de-identify data for statistical analysis. Such data cannot be linked to specific individuals.
| Type | Purpose | Can be disabled |
|---|---|---|
| Strictly necessary | Maintain login, core functionality | No |
| Functional | Language preferences, personalized settings | Yes |
| Analytics | Anonymous usage statistics, product improvement | Yes |
| Marketing (optional) | Targeted advertising and performance measurement | Yes |
We do not use third-party analytics tools that track you across websites. Basic usage statistics are collected internally for service improvement only. You can adjust cookie preferences through your browser settings.
We do not sell your personal information, including as defined under applicable laws (such as CCPA). We only share information in the following circumstances:
In the event of a security incident affecting your rights, we will notify you and relevant regulators within 72 hours of discovery, as required by applicable law. Please safeguard your account credentials and do not share them with others.
| Data Type | Retention Period | Disposal |
|---|---|---|
| Account information | During active period; 90 days after account deletion | Deleted or anonymized |
| Transaction records | As required by law (typically 5-7 years) | Deleted or archived |
| Customer support records | 3 years | Securely deleted |
| Security audit logs | 12 months | Securely deleted |
To exercise the following rights, contact us. We will process requests within 30 calendar days.
| Right | Description |
|---|---|
| Right to know | Understand what data we collect and how we use it |
| Right to access | Receive a copy of your personal data |
| Right to rectification | Correct inaccurate or incomplete information |
| Right to erasure | Request deletion of data under specific conditions |
| Right to restrict processing | Pause data processing under specific circumstances |
| Right to data portability | Receive data in a machine-readable format |
| Right to object | Object to processing based on legitimate interest or marketing |
| Right to withdraw consent | Withdraw consent for processing based on consent |
If you believe we have not handled your data appropriately, you have the right to lodge a complaint with your local data protection authority.
With your consent, we may send marketing-related emails, SMS, or in-app notifications about our products and services. You can unsubscribe at any time by clicking the "unsubscribe" link in emails, disabling marketing notifications in account settings, or contacting us. Unsubscribing does not affect service-related notifications (billing, security, policy updates).
Our servers and partners may be located in Singapore, the United States, or other jurisdictions where our service providers operate. For international transfers, we protect data through:
This service is intended for users aged 13 years and older. We do not knowingly collect information from users below this age. If you believe your child has provided us with information, please contact us immediately at privacy@edumate.ai, and we will promptly delete it.
Our service may contain links to third-party websites or integrate with third-party services. This policy applies only to information we directly collect. We are not responsible for third-party data practices. We recommend reviewing their policies before using their services.
We may update this policy from time to time. For significant changes, we will notify you at least 15 days in advance via platform notice or your registered email address, and update the "Last Updated" date at the top of this page. Continued use after the effective date constitutes acceptance of the updated policy.